Website for osteopaths with booking for first visits and follow-ups
A first appointment takes longer than the ones that come after it, and most of what goes into the diary is a series rather than a single visit. Arranging that series one telephone call at a time is the administration that eats every gap between patients.
The site runs on your own domain, with SSL, hosting and nightly backups in every plan. From €49 to €199 a month, excluding VAT.
Three bits of admin around every patient
None of this concerns the appointment itself. It is the arranging, the noting down and the explaining that goes on around one.
Two lengths, one diary
A first appointment and a follow-up are not the same amount of time, and if the diary only knows one length then one of them is always wrong. Either the first appointment runs into the next patient or a follow-up occupies a slot half of which is never used, and by the middle of the afternoon the day has drifted.
A series arranged one call at a time
Six appointments across six weeks are agreed in about a minute at the end of a visit, and then take six separate arrangements to actually put into the diary. Some get made at the desk, some by message that evening, and one gets forgotten entirely until the patient writes in to ask when they are next expected.
The questions that come before the booking
Opening hours, where to park, whether they can claim it back through work, how far ahead you are booked and what happens if they cannot make it. All of it comes in by telephone, one caller at a time, and all of it is the same handful of answers written down absolutely nowhere.
Four things that keep the diary honest
There is more to it than these four. These are the ones that matter when a run of appointments, rather than a single visit, is the normal unit of work.
First appointment and follow-up as separate services
Each carries a different number of minutes and a fee of its own, and the patient chooses which they need before any times appear at all. What comes up is drawn from the hours you work and what is already taken, so a longer first appointment shows only where a longer gap genuinely exists.
The list, with a pricing type on every line
One line is a straightforward amount, another varies with the visit, another is several appointments paid for together, and each takes the pricing type that fits it. Put on the page once, the list answers the fee question at eleven at night as readily as at eleven in the morning.
Confirmations and reminders without a phone call
Every booking is confirmed as it is made, carrying when and where, and reminded ahead of the day. For a run arranged six weeks in advance that is the difference between a line in a diary and something the patient actually remembers. Sending by e-mail belongs to every plan; text messages are prepaid on top.
Patients move their own appointments
Each booking carries a personal link for rearranging or cancelling. Somebody who cannot make Thursday sorts it out themselves without ringing during the hours you are with patients, and Thursday is free again the moment they do.
The fee list, one line at a time
Names and amounts are for you to decide. What each line has to carry is a pricing type and a number of minutes, because those two lengths are exactly what a single shared diary keeps getting wrong.
Categories can hold fees of their own, and a line can be restricted to particular days or particular hours.
What osteopaths ask before signing up
Yes, they are separate services with separate lengths, so a first appointment is offered only where the longer slot fits and nothing else can be booked on top of it.
The run is one line on the list with a single fee, and the appointments inside it go into the diary in one go instead of being arranged at the desk visit by visit.
On the page, as a written answer in the question list, along with parking, opening hours and how to cancel. Written down once, it is there whenever anybody looks rather than explained again on the telephone.
They do it themselves from the link on their booking, and the hour is offered again straight away. Anybody looking that evening can take it without having to ring you in the morning.
No. An existing site can be brought in, so the text and the fees travel with you, the builder adds whatever is missing, and from then on you edit the page by clicking a pencil next to whatever needs changing.
From €49 to €199 a month before VAT. Every plan runs the clinic site on your own domain and covers hosting, SSL, nightly backups and support, with text messages bought as prepaid credit.
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Get the clinic booking itself
Say how the clinic runs, which appointment types you use and how many minutes each one takes. What comes back is a first draft with the fee list and the booking already arranged, and every part of it can be changed on the page itself.
The site runs on your own domain, with SSL, hosting and nightly backups in every plan. From €49 to €199 a month, excluding VAT.