Website for foot health practitioners with one diary for everything
A good half of your bookings arrive by telephone, from people who would far rather speak to somebody, and you write those in yourself. The other half you would like to arrive on their own, late in the evening, without you being the person who has to take them down.
The site runs on your own domain, with SSL, hosting and nightly backups in every plan. From €49 to €199 a month, excluding VAT.
The week as it really runs
None of this is about clients being difficult. It is about a diary that lives in one place and a telephone that only works while you are stood next to it.
The ones who ring, and the ones who never would
Plenty of your clients are in their seventies and eighties and have no intention of booking anything on a screen, and there is nothing wrong with that. But the daughter arranging it for her mother would happily do it at ten at night if she could, and at the moment she cannot, so she leaves a message and you ring her back on Tuesday.
Six to eight weeks, and then silence
Somebody who came in April ought to be back in late May or early June. Some of them ring of their own accord. Some of them mean to, and the weeks go past, and you only find out when they turn up in August having left it far longer than they should. Nowhere is there a list of who is due.
The cancellation that came too late to use
The call comes at half eight in the morning about a nine o'clock, and the hour is gone. Nobody else knows it has come free, because the only place that information exists is a paper diary open on your desk, and the person who would gladly have taken it is not going to ring on the off chance.
Four things that suit a practice like yours
The whole product is there if you want it. These four are the ones that fit a diary half of which arrives by telephone.
One diary for the telephone and the page
What you write in from a telephone call and what somebody books for themselves end up in the same place, so there is only ever one version of Thursday. The moment you put a call into the diary yourself, that time stops being offered to anybody online.
A reminder before the day, sent for you
A confirmation goes out when the booking is made and a reminder before the day itself, so an appointment arranged eight weeks earlier is not being remembered solely by whoever wrote it on the calendar in the kitchen. E-mail is in every plan, and SMS can be added as prepaid credit for clients who prefer a text.
A record of who came in, and when
The customer register keeps names, telephone numbers and what has been booked before now. When somebody rings and says it has been a while, the answer to how long is in one place instead of several pages back through a paper diary.
Cancelling without waiting for you to pick up
Every booking carries a link that the client, or whoever is arranging things for them, can use to move it or cancel it. An appointment given up two days ahead goes back into the diary two days ahead, while it is still worth something to somebody.
How the list can be arranged
You name the appointments and you set the amounts. The useful part is that each line carries the time it needs, and the home visits are priced differently from the ones at the practice.
The list can be split between appointments at the practice and home visits, with amounts set separately for each.
What foot health practitioners want to know
It is the same diary. Telephone bookings go into it by hand and the ones made online land beside them, so there is no second list to keep and nothing to reconcile on a Friday.
Yes. Hours can be closed to online booking while staying open for you to fill yourself, so the times you hold back for regulars are not taken by somebody on a screen first.
The register holds what each client has booked before, so the people who came in April can be found again in June. Reminders go out on their own for anything already sat in the diary.
That works perfectly normally. The confirmation and the reminder go to whoever made the booking, and the link for moving or cancelling goes with them, which is usually the person doing the arranging.
The paper diary turns into a screen you look at instead, and you carry on writing bookings in yourself. Whatever you have on the web now can be imported rather than typed out from the beginning.
From €49 to €199 a month plus VAT. Every plan runs your site on your own domain and includes SSL, hosting, nightly backups and support. Text messages are a prepaid add-on.
More trades
- Hair salonsBooking per chair and treatment length.
- BarbersA booking that takes ten seconds on a phone.
- Nail salonsThe three week refill books itself.
- Lash techniciansBookings that arrive while your hands are busy.
- Beauty and skin clinicsConsultation first, the course of treatments in the calendar.
- Massage therapistsSlots per treatment length, and gift cards.
- All trades
Get one diary for the practice
Describe the practice and the appointments you offer, and a first version comes back with the list, the lengths and the booking set up. Go over it on the page, change anything with a click on the pencil, and put your own telephone number where people will see it.
The site runs on your own domain, with SSL, hosting and nightly backups in every plan. From €49 to €199 a month, excluding VAT.